At Florist Biggin Hill, we are committed to ensuring that every customer receives nothing less than the finest, freshest flowers available in the area. As a trusted local florist serving both households and businesses in and around Biggin Hill, our reputation depends on delivering beautiful blooms and exceptional service with every order. Our Fresh Flowers Guarantee is our promise to you: your flowers will arrive looking vibrant and fresh, ready to be enjoyed.
We do our utmost to ensure all floral deliveries arrive in perfect condition. Should your flowers be damaged, wilted, or not up to our freshness standard upon arrival, please notify us as soon as possible. For us to fully investigate and resolve the issue, we kindly ask that you contact us within 24 hours of receiving your bouquet. Wherever possible, please retain the packaging and take a clear photograph of the flowers as this helps us understand and address the concern swiftly.
Florist Biggin Hill guarantees that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for in accordance with the care instructions supplied. Should your flowers fade or deteriorate significantly within this period despite correct care, please let us know—your satisfaction is our priority. Our confidence in the quality of our blooms allows us to stand behind this freshness window for every order we deliver locally.
If your flowers arrive damaged, or fall short of our Fresh Flowers Guarantee, we offer a range of solutions to ensure you are completely satisfied. Depending on the issue, you may be eligible for one or more of the following options:
Please be assured that our team will review every case promptly and fairly, ensuring you are not left disappointed.
Your feedback is extremely important to us, whether it’s to let us know we’ve exceeded expectations or to tell us where we can improve. If you wish to raise a complaint, please contact us with your order details and description of the issue. We aim to acknowledge your complaint within one working day and will thoroughly investigate the matter. Our team will keep you informed throughout the process and strive to resolve all complaints to your satisfaction, typically within two working days.
Florist Biggin Hill is proud to be a valued local business serving our Biggin Hill community and the surrounding areas. Your happiness with our fresh flowers and service is our highest priority, and we are always here to listen, rectify, and exceed expectations whenever possible.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
