These Terms and Conditions govern your use of the Florist Biggin Hill online store and the purchase of flowers and related products for delivery throughout Biggin Hill and its surrounding areas. By placing an order on our website, you accept these Terms and Conditions in full. Please read them carefully before completing your purchase. If you do not agree with any part of these terms, please refrain from using our online flower delivery services.
Florist Biggin Hill reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon publication on our website. It is your responsibility to check regularly for updates.
Our online flower delivery services are available to customers located within Biggin Hill and its neighbouring areas. We endeavour to provide accurate information regarding delivery coverage, but if your specified delivery address falls outside our service area, we will contact you as soon as possible to arrange alternatives or provide a refund.
Product Selection: Browse our online catalogue and select your preferred floral arrangements or gifts. Our products are presented clearly with detailed descriptions and images to help you make an informed choice. Please note that availability may vary depending on seasonal flowers and demand. In the event a particular flower or arrangement is unavailable, we reserve the right to substitute with a similar product of equal or greater value, maintaining the original design and quality as closely as possible.
Placing an Order: To place an order, follow the instructions on the website. You will be prompted to provide all necessary details, including recipient and sender information, delivery address within Biggin Hill or the surrounding area, preferred delivery date, and any special instructions.
Order Confirmation: Once you have completed your purchase, you will receive an on-screen confirmation and, where applicable, a confirmation email summarising your order details. This confirms receipt of your order but does not constitute acceptance, which occurs when your order has been reviewed and processed by our team.
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. The total price for your order will be displayed at checkout, including any applicable delivery charges based on your specified delivery location in or around Biggin Hill.
We accept various payment methods as specified at checkout. By submitting your order, you confirm that you are authorised to use the stated payment method. Payment must be received in full before your order is processed and delivered.
Secure Transactions: We are committed to ensuring that your payment information is handled securely. Our website utilises secure payment gateways to process transactions, safeguarding your financial and personal details.
Florist Biggin Hill offers delivery services across Biggin Hill and its surrounding areas. Please ensure the delivery details you provide are accurate and complete to facilitate smooth and timely delivery. We cannot accept responsibility for late or failed deliveries if incorrect or incomplete information is provided.
Delivery Times: While we strive to fulfil your preferred delivery date and any requested time slots, we cannot guarantee exact delivery times. Deliveries are subject to weather conditions, availability of products, traffic, and other local factors. Our team will endeavour to notify you in case of any significant delays or issues meeting your delivery preference.
Recipient Unavailability: If the recipient is not available at the delivery address at the time of delivery, we may leave the flowers in a secure location, with a neighbour, or attempt to re-deliver—according to the instructions you provide and in line with our delivery policy. If re-delivery or collection arrangements are necessary, additional delivery charges may apply at our discretion.
We understand that circumstances may require you to change or cancel your order. To accommodate this, we offer the following policy for cancellations and amendments:
Cancellations: To cancel your order, please notify us as soon as possible. Cancellations made no later than 24 hours prior to the scheduled delivery date are eligible for a full refund. Cancellations requested less than 24 hours before delivery may not be eligible for a refund, especially for custom and perishable orders that have already been prepared or dispatched.
Order Amendments: If you wish to make changes to your order (such as adjustments to delivery address, date, or card message), please contact us promptly. Amendments can only be made if your order has not yet been processed or dispatched. Where possible, we will accommodate your request but cannot guarantee that all changes can be enacted after order confirmation.
Due to the perishable nature of our products, returns are generally not possible. However, we are committed to customer satisfaction and will address any concerns regarding the freshness, quality, or accuracy of your delivered flowers.
If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery. You may be asked for photographic evidence to help us assess and resolve the issue. Where appropriate, we may offer a replacement, partial refund, or full refund as a gesture of goodwill, at our discretion. Refunds will be processed using the same payment method as the original transaction and may take several working days to appear in your account.
All efforts are made to ensure that our online photos and product descriptions accurately represent the floral arrangements you will receive. Nevertheless, due to seasonal availability and stock variations, it may occasionally be necessary to substitute certain flowers, foliage, or accessories. Such substitutions will always be of similar style and equivalent or higher value, and we will inform you where significant changes are required.
Florist Biggin Hill strives to deliver exceptional service and products, but certain events beyond our control may occasionally affect performance (such as adverse weather, traffic, supply shortages, or acts of God). We are not liable for any loss, damage, or delay due to such events, nor for any consequential or indirect losses resulting from the use of our services.
Our liability for any direct losses arising from your use of our online flower delivery service is strictly limited to the total price paid for your order in question. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded by UK law.
By placing an order with Florist Biggin Hill, you agree to:
All content on the Florist Biggin Hill website, including text, images, logos, and designs, remains the intellectual property of Florist Biggin Hill and may not be copied, reproduced, or used for any purpose without our prior written consent.
We take your privacy and the protection of your personal information seriously. We collect and process personal data strictly in accordance with UK data protection law. Your details will only be used to process your order, provide customer support, and improve our services. For more information, please refer to our Privacy Policy.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. By using our website and services, you submit to the exclusive jurisdiction of the courts of England and Wales to settle any disputes that may arise in connection with these Terms and Conditions or your use of our services.
If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining Terms and Conditions.
These Terms and Conditions constitute the entire agreement between you and Florist Biggin Hill regarding your use of our online flower delivery services and supersede any previous agreements or understandings.
If you have questions regarding these terms, require support with your order, or want to provide feedback, please refer to our website for contact information and support hours. Our team is always happy to assist with any questions relating to flower delivery in Biggin Hill and the surrounding areas.
These Terms and Conditions apply to all customers using the Florist Biggin Hill online store, whether ordering for delivery within Biggin Hill or surrounding localities. By confirming your order, you acknowledge acceptance of these terms as they are set out above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 157 Main Rd, Biggin Hill, Westerham, TN16 3JR.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Biggin Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Biggin Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
